Events Information Systems Coordinator
Posting Number: S01308
The Events Information Systems Coordinator manages the technical needs of the Department of Events Management. This position supports both the Middlebury and Middlebury Institute for International Studies in Monterey, California with regard to the use of 25Live.
Earliest anticipated start date is August 16, 2019 and anticipated end date is May 25, 2020.
Offer is contingent upon successful completion of a criminal background check.
*Works cooperatively with others and accepts direction from supervisors.
*Provides quality and responsive customer service; representative of the mission of the Department of Event Management.
*Serve as functional lead for 25Live for Middlebury College and Monterey Institute of International Studies.
*Facilitate the ongoing transitions to 25Live and 25Live Pro by providing functional support as well as ongoing training to all users.
*Aid the Director in training and supporting colleagues in 25Live and 25Live Pro functionality and the workflow process for service providers.
*Serve as functional lead for Publisher and any publicized events calendars.
*Serve as primary liaison with ITS staff for all departmental technology related issues.
*Maintain and/or enhance the departments web site to empower users to locate information needed to plan events.
*Maintain and/or enhance the Commencement website to keep all information relevant to upcoming ceremonies of interest.
*Develop customized reports utilizing CollegeNets WebServices queries.
*Develop online tools to improve the process of event planning on campus as well as facilitate improvements to the Commencement planning process.
*Support the process of developing technological improvements for all events related information between Event Management and the Bread Loaf Campus.
*Performs other related duties as assigned.
Bachelors Degree preferred.
Knowledge, Skills and Abilities:
Excellent computer skills with confidence in Microsoft Office tools and common web browsers essential.
Knowledge of and ability to learn and work effectively with software applications such as 25Live, 25Live Pro and Publisher.
Knowledge of HTML, XML, J-Reports and Webservices preferred, or the ability to learn basic computer programming language to support report writing requirement.
Knowledge of, or ability to learn, Drupal. Ability to learn web tools and software applications quickly and adeptly.
Strong organizational abilities with orientation to detail and ability to meet deadlines.
Strong customer service orientation and a commitment to excellence.
The ability to work well with people from different academic and administrative disciplines with varying degrees of technical experience and knowledge.
Ability to manage information, prioritize and multitask for process completion independently.
Should exert sound judgment, discretion and preserve confidentiality.
Excellent collaborative and teamwork skills.
Flexibility is essential must work effectively with changing deadlines, processes, and tools.
2 3 years of prior experience in a technical support field with experience in training and customer service. Familiarity with higher education setting helpful.
Offers of employment are contingent on completion of a background check. Information on our background check policy can be found here: http://go.middlebury.edu/backgroundchecks
To apply, visit
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