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Senior Applications Analyst, Claims IT, Presence Health Partners

Requisition ID: 34750

Location: Dempster Offices

Location Address:
2380 East Dempster Street, Des Plaines, 117015 60016-4839 United States (US)

Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time
Employment Type: Regular
Shift: Day

Senior Applications Analyst, Presence Health Partners

Analyze, maintain and test existing application software, software upgrades and new system implementations to support the business, operational and clinical processes of the organization and operating unit, under limited supervision and review of decision making. Create and/or modify education tools, and provide training and support services to end users to ensure the maximization of new and existing systems. The individual in this role must have experience with QNXT and processing claims.

Duties & Responsibilities:

Analyze data and/or test application software upgrades, new system implementations, interface(s), data conversions, support and maintain existing application software and create ad hoc reports if applicable. Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve somewhat complex problems.

Triage/troubleshoot application/user support calls, resolve and/or escalate to appropriate IS staff and/or to vendor for resolution. Monitor issues to completion, document resolutions and store documents to designated location or application.

Perform research and develop documents related to operational procedures, position papers, assessments, and application test scripts. Develop functional specifications including screen and report layouts and form designs.

Create and/or modify education tools and provide user education and training based on new application installs, or enhancements to improve and optimize application utilization. Mentor trainers or audit training classes when applicable to ensure that education is consistent for all users.

Manage customer expectations and provide high quality customer service by communicating with customers regarding their expectations, issues, etc., relaying appropriate information to coworkers and escalating competing priorities and/or potential customer conflicts to supervisor as necessary. Monitor own customer survey results for opportunities for improvement. Develop and implement action plan for improvement upon review/approval of Lead Apps Analyst or Project Manager.

Serve as a liaison with vendors to ensure consistent communications between them and customers regarding system upgrades, enhancements, customs, etc., and to ensure customer expectations are met and issues are addressed. Identify vendor issues (i.e., inappropriate task management, not meeting Service Level Agreements/timelines, etc.) and escalate to Project Manager or Manager for resolution.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Current knowledge of regulatory standards and the impact on business operations.

Understands strict discretion of all confidential and EPHI (Electronic Protected Health Information) per Presence Health and HIPAA regulations.

Knowledgeable of and utilizes standard departmental tools, processes, methods, policies and attends all mandatory meetings as required.

Demonstrated understanding of and models the mission, vision and core values through behavior and attitude.

Good written and verbal communication skills.

Ability and willingness to be on call 24/7 as scheduled and should be available to assist others on team when area of expertise is required.

Ability and willingness to travel to various sites depending on job assignments and duties.

Education and/or Experience:

Bachelor's Degree in Computer Science or Healthcare Science

3 year of experience as a programmer, analyst or super user


7 years of experience as a programmer, analyst or "super user"

Computer Skills:

Knowledge of Microsoft suite ( Word, Excel, Outlook, PowerPoint, etc.)

Windows Operating Systems

Certificates, Licenses, Registrations:

If participating on the Epic EHR project, employee must achieve Epic certification on designated EHR modules within 90 days of attending vendor training and must maintain certification with every upgrade to retain position


Business Unit: Mgmt Service Organization
Department Name: Claims IT
Presence Health 
Location: Des PlainesIL 60016
Document ID: AB232-1H99  
Job Type:  Regular

Job Schedule: Full-time

Posted on: 2018-02-2102/21/2018
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