Provide excellent customer service to patients and work collaboratively with other staff in a call center environment.
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Hiring company: Confidential
Employer is one of the largest health systems in Illinois. It is one of Chicagoland's largest employers, with more the 35,000 associates, and is recognized among the best places to work in Illinois and the Chicago Tribune's Top Workplaces. Their mission is "to serve the health needs of individuals, families and communities through a wholistic philosophy rooted in our fundamental understanding of human beings as created in the image of God."
Location : Rosemont, IL
This position is responsible for fielding and resolving telephone calls and other contact methods in the Patient Contact Center. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of patients, and working collaboratively with other contact center staff to achieve quality and performance standards.
- High School diploma.
- 1 to 2 years previous experience in a contact center or similar patient/customer service environment.
- Type 30 to 40 wpm.
- Excellent communication skills.
- Ability to handle a high call volume environment while maintaining high performance.
- Willingness to work flexible hours.
- Basic computer skills with experience in Microsoft Word and Excel preferred.
- Medical terminology knowledge helpful.