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Application Analyst I - IS Physician Support Services -Dempster Offices

Requisition ID: 59323

Location: Dempster Offices

Location Address:
2380 East Dempster Street, Des Plaines, IL 60016-4839 United States (US)

Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time
Employment Type: Regular
Shift: Day


The Application Analyst I understands processes, procedures and workflows within the Information Systems department. Understands strategic development of the enterprise application environment. Receives guidance from more experienced team members. Contributes to the team in analyzing issues, identifying root causes, developing and recommending key work products. Participates in quality work efforts including evaluation, development, implementation, integration of internal business solutions. Maintains and tests disaster recovery solutions. Seeks assistance in moderate work assignments. Advises management on issues. Supports the mission, vision, values and strategic goals of Presence Health.

  • Change and Release Management: Understands concepts of standard change management methodology. Actively communicates changes within the IT application environment in an effective manner. Participates in strict testing and requires supervision in deployment methodologies for Enterprise Systems and encompassing devices. Understands data workflow diagram changes for each application in the Enterprise environment.
  • Disaster Recovery/Business Continuation: Understands the processes to establish and maintain key clinical and financial application systems to enhance the patient, physician and associate experience. Participates in tests and documentation review under direction. Provides reporting to Senior or Lead.
  • Capacity, Configuration and Application Management: Actively participates in supporting all aspects of the application environment with supervision. Supports and maintains existing application software. Assists with identifying consistent reoccurring issues reported within an application. Independently resolves simple problems and seeks assistance in moderate problem resolution in a timely manner.
  • Availability/Incident Management: Responsible for the timely resolution or escalation of problems within the Enterprise Application environment. This includes maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations. This also includes understanding global impact across the business continuum related to application interdependencies. Initiates and participates in root cause analysis protocol when necessary.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Analytical skills required
    • Requires understanding of application systems and business operation concepts
    • Must be able to communicate the impact and solutions of application/system problems in business language
    • Requires a professional approach in all situations
    • Must be able to effectively participate in teams and conflict resolutions
    • Ability to work any hours to support 24/7 operations
    • Availability to travel between ministries and business partners

    Education and/or Experience
    • Bachelor's Degree in Computer Science, Healthcare Science, Financials, Business or related field OR equivalent work experience
    • 2+ years of experience as a programmer, analyst or "super user"

    Certificates, Licenses, Registrations - Required and Preferred
    • If participating in the Epic EHR program, associate must achieve Epic certification on designated EHR modules within 90 days of attending vendor training and must maintain certification with every upgrade to retain position
    • Other certifications may be required when supporting all non-Epic applications where industry dictates or preferred as best practice

    Business Unit: Corporate (LRHC and LPH)


    EOE of Minorities/Females/Vets/Disability
    Presence Health 
    Location: Des PlainesIL 60016
    Document ID: AC485-1XMV  
    Job Type:  Regular

    Job Schedule: Full-time

    Posted on: 2018-12-1012/10/2018
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