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Customer Service Security Officer, Security, St Joseph Hospital, Chicago


Requisition ID: 60526

Location: Presence St Joseph Chicago

Location Address:
2900 North Lake Shore Drive, Chicago, IL 60657 United States (US)

Daily Hours: 8
Standard Hours: 0
Employment Status: PRN / Registry
Employment Type: Regular
Shift: Rotating
FLSA: N

SUMMARY

The Customer Service Security Officer performs a variety of duties associated with visitor screening and providing information to employees, patients and visitors entering the facility. Assists Security Officers in maintaining a safe and secure environment by reporting unusual activities and occurrences.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Greets all visitors entering the facility in a professional and welcoming manner.

  • Uses pre-established scripts when answering phone calls and interacting with customers entering and exiting the facility and offers service cards, listing services and telephone numbers when key interactions occur.

  • Performs functions in accordance with generally accepted customer service methods and established security Standards of Performance.

  • Observes and reports suspicious or unusual activities and occurrences to Officer In Charge (O.I.C.) or Supervisor. Requests assistance from security staff as appropriate.

  • Observes and reports the non-conformance of policies and procedures including but not limited to identification badge, fire, disaster, electrical, safety, and infection control policies and procedures.


  • QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High School diploma or equivalent required.

    Previous security experience and/or training in customer service preferred.

    Computer Skills

    Certificates, Licenses, Registrations

    Must complete within 90 days of employment: Professional Security Training Network (PSTN) Customer Service course Certification.

    Must complete within 180 days of employment: Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) Certification, and National Incident Management System (NIMS) Independent Study (IS) Courses 100 and 200, Federal Emergency Management Agency (FEMA) certification.

    Business Unit: Presence St Joseph Hsp Chicago
    Department Name: Security SJH
    Presence Health 
    Location: ChicagoIL 60657
    Document ID: AD022-0I5G  
    Job Type:  Regular

    Job Schedule: Full-time


    Posted on: 2019-05-2005/20/2019
    2019-06-19
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