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Account Representative (1st Party Utility Collections)

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

About the Hiring Company

Harris and Harris is an accounts receivable management organization with over 45 years of experience. At Harris and Harris, the mission is to provide outstanding accounts receivable services with the understanding that our reputation, and that of our clients', is more important than collecting any one account.


Chicago, IL (Loop) - It is accessible by public transportation in the area.

Job Description

Handle an average of 200 inbound and outbound calls from utilities account holders with outstanding balances

Deliver high quality customer service, respect and professionalism in each call according to the client's specifications

Be able to give clear directions to account holders on how to resolve their outstanding balances

Offer payment options to the delinquent account holder, if they cannot pay the outstanding balance in full, and negotiate to the best resolution for the client and company

Communicate information correctly and enter data accurately

Process payments using check by phone, credit/debit cards, or Western Union

Follow up with account holders on established payment plans

Document all collection activities in the utility client's system

• Keep sensitive information confidential


2+ years of customer service experience in a call center environment preferred

• 1 st party collections experience is desired

• Exposure with utility accounts is preferred

Must be able to maintain composure on difficult calls and recognize when to escalate the call to a supervisor

Understand the importance of attention to detail

Must possess high quality customer service skills

Must have a professional and ethical communication style

Must be personally motivated and goal-driven

Able to work in a fast-paced environment

Must have intermediate-level computer skills and knowledge

• Ability to toggle between multiple computer systems and screens while speaking with customers.

• Experience with CUBS (Columbia Ultimate Business Systems) is a plus!

Professional bilingual skills preferred (Fluent in English and 1 other language)

• High School Diploma or GED Equivalent


Must be able to work full-time from 7:30 am to 4:30 pm, Monday - Friday and NO weekends!




Yes -Full Benefits Package

"skills for chicagoland's future" skills for chicagoland's future
Skills for Chicagoland's Future 
Location: ChicagoIL 60601
Document ID: AB052-4USW  
Job Type:  Regular

Job Schedule: Full-time

Posted on: 2018-01-1601/16/2018
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