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Information Technology Technical Associate

Title: Information Technology Technical Associate (Healthcare Application Analyst - Lab IT) UI Health Information Services (Job ID #92001)
Department: Information Services
Category:Civil Service
Location: UI Health
Close Date:03/02/2018
Shift: Days
Hours Per Week: M-F 37.5 hours per week
Description: Job Summary:
The University of Illinois Hospital & Health Sciences System is seeking an IT Technical Associate (Healthcare Application Analyst - Lab IT) resource within the Information Services department.

The Healthcare Application Analyst - Lab IT will provide primary system administration for all pathology laboratory information systems (LIS) which support the clinical and business operations of the University of Illinois Hospital and Health Sciences System. Systems of support include the Laboratory Information System application, middleware, and interfaces, the Pathology Information system, laboratory financial billing systems, as well as associated laboratory outreach systems. 


Duties: Key Responsibilities / Duties:
  • Develops and builds solutions to automate laboratory/clinical activities and healthcare operations.  Responds to application change and modification requests generates reports for reporting and billing purposes.
  • Maintain a detailed knowledge of the integrated and interfaced systems currently operational  to support the Laboratory Operations at the University of Illinois Hospital and Health Sciences System.
  • Evaluate operating systems and procedures in areas of information flow, cost analysis and systems software, implement recommendations on redesign of new technical and managerial systems and procedures.
  • Evaluate, install, configure, test and update computing hardware and software systems.
  • Test software updates to ensure that processing of patient results is accurate and reliable before the software is moved into production.
  • Coordinate and install HL7 or ASTM order/result interfaces to Outreach clients including specification negotiation and testing.
  • Assist in building and maintaining Outreach client database.
  • Analyze and resolve system problems, including functional as well as performance issues.
  • Run daily logs of various programs updates in order to ensure that timeframes are met.
  • Assures compliance to University and Hospital ITS security standards and practice.
  • Write, document and maintain system Policies and Procedures.
  • Review customer requirements; perform analysis, design, and documentation of current state and future state workflows for the Department of Pathology Clinical Laboratory.
  • Identify improvements and suggest changes to new policies, procedures, or work practices.
  • Engage with vendors and maintain vendor relationships.  Participate in analysis of vendor solutions and enforce vendor service level agreements (SLA).  Contact vendor to resolve issues.
  • Assist in development of specifications and standards to ensure adherence to regulatory, medical, campus and university standards.
  • Provide application support on a 24/7 basis.
  • Provide technical consultation for existing and future information resources issues.
  • Perform other related duties and participate in special projects as assigned.
Qualifications: Minimum Acceptable Qualifications Required
  1. Bachelor’s degree in computer science, information systems management, related information management field or a clinical area of study.
  2. A minimum of 2 years’ experience in information systems, laboratory information systems, healthcare information systems, or similar experience in clinician/practicing clinician.
  3. Working knowledge of build tools in healthcare software applications.

Preferred Qualifications:

  • Working knowledge of build tools in healthcare software applications. 
  • Knowledge of system management principles, application development and application testing strategies. 
  • Strong analytical, interpersonal and communications skills. 
  • Demonstrated ability to multi-task and balance work demands.
  • Strong analytical skills

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please fully complete all sections of the online application including your full work history with specific details of your knowledge and experience.

Please upload all valid certifications and transcripts within the document section of your online application.

A degree is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: IT Tech Associate (Healthcare Applications Analyst - Lab IT)

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date. 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than Friday March 2, 2018

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.  

This position requires Illinois residency within 180 days of the hire date.

Please apply at the link below

University of IL Hospital & Health Sciences Systems 
Location: ChicagoIL 60612
Document ID: AC081-0OD8  
Job Type:  Regular

Job Schedule: Full-time

Posted on: 2018-02-2602/26/2018
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