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Supervisor, Language Services -Lang Access Healthcare - Presence Mercy Medical

Requisition ID: 44073

Location: Presence Mercy Medical Center

Location Address:
1315 North Highland, Aurora, IL 60506 United States (US)

Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time
Employment Type: Regular
Shift: Day


The Supervisor, Language Services collaborates with community caregivers to facilitate care to the underserved by facilitating language communication and remediating disparities and barriers to healthcare. Oversees the language interpretation services.

  • Coordinates and evaluates the organization's language service line for patients. Identifies limited English proficient populations and their needs within the organization's service community to better provide patients with appropriate services and ensure the quality of their care.

  • Conducts learning need assessments and develop educational sessions addressing the identified needs of the community, staff and/or volunteers.

  • Develops training sessions to help employees and volunteers understand and become more familiar with the goals of language services.

  • Conducts conversational Spanish classes. May identify other languages to provide conversational level classes.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor's degree in marketing, communications, education, community development, or related field required.

    Five years of experience in documentation translation (English to Spanish and Spanish to English) required. Three years of supervisory experience required. Experience in planning and facilitating meetings, identifying community needs, working with community leaders and volunteers of diverse backgrounds required.

    Five years of experience and knowledge with community service agencies preferred. Knowledge and experience in community organizing. Familiarity with community development principles and tools that strengthen community participation preferred.

    Computer Skills

    Knowledge of Microsoft Office software.

    Certificates, Licenses, Registrations

    Health Care Interpreting Certificate - Minimum of 40 hours of training preferred.

    Business Unit: Presence Mercy Medical Center


    EOE of Minorities/Females/Vets/Disability
    Presence Health 
    Location: AuroraIL 60506
    Document ID: AB506-0H9L  
    Job Type:  Regular

    Job Schedule: Full-time

    Posted on: 2018-02-2502/25/2018
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