Customer Service Representative duties and responsibilities

A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions
• Recruiting applicants for specified positions