Cox Business Customer Care Specialist

Location: West Warwick, Rhode Island

Apply now by using the following URL (copy/paste):  

The Cox Business Customer Care Specialist (Account Services) is responsible for customer care duties for National Cox Business Billing. This role supports internal/external customers with general billing inquiries, order fulfillment status, account service changes, detailed account research, and all other requests. Responsibilities include daily email contact with our National Account customers. Provide general billing support for the New England, Florida, Georgia, Louisiana, Oklahoma, Nevada, Cleveland, NOVA and SOVA (additional markets may be added in the future) markets.


We offer…

Primary Responsibilities and Essential Functions

Customer Research

Account Change Management

Customer Service




Experience in telecommunications industry 

Apply now by using the following URL (copy/paste):  


About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Communications, Inc.

Primary Location: US-RI-West Warwick-9 J.P. Murphy Highway

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Futurestep (Talent Acquisition vendor for Cox Communication) 
Location: West WarwickRI 02893
Document ID: AC082-3D7D  
Job Type:  Regular

Job Schedule: Full-time

Posted on: 2018-02-2702/27/2018
Will not pay relocation expenses