Bilingual Donor Support Representative

This position provides customer service in a timely and efficient manner to donors, sponsors, contributors, and adjoining teams at Plan International USA - contributing to sponsor and donor satisfaction.  This includes printing responsibilities, communications processing, and ChildData/document management

Responsibilities:

Printing Operations/Fulfillment

Outsourcing of Sponsorship Guide

Child Data Imports

Coordinate volunteer services

Communications

Assist with the management of correspondence to/from sponsors and sponsored children by reading and reviewing all communication content for absolute accuracy before accepting to CRM

Child Letters

Sponsor Letters

Web Downloads – Backup Support

Assist in maintaining weekly downloads of web letters/postcards and e-mail from sponsors

Web Letters

E-Letters

CMSC/CMGC Processing –Backup support

Assist with download of cancellations from Salesforce Imports

Education and Experience:

Skills, Knowledge, Abilities

Physical and Mental Demands

Work Environment

Key Interactions:

Within Plan International USA

Within the Global Plan World

Outside Plan

 

Plan International USA 
Location: WarwickRI 02886
Document ID: AC033-43II  
Job Type:  Regular

Job Schedule: Full-time


Posted on: 2018-01-2501/25/2018
Will not pay relocation expenses
2018-02-24