Contact Center Associate - BMO Harris Bank


Do you have what it takes to exceed our customers' expectations? We're looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

Hiring Company: BMO Harris Bank has grown to become one of the largest banks in the Midwest serving personal, commercial and affluent customers. BMO Harris Bank provides a broad range of banking products and solutions though over 600 branches in the Midwest overall.

Job Description:

At BMO Harris Bank, the customer is always front and center. That's why we're focused on providing them with sound financial advice through meaningful conversations. In this role, you'll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you'll be part of a true team, collaborating with people who will help you build an exciting, solid career at BMO.

As a Customer Contact Center Associate, you will:

• Act as a first line of contact and trusted consultant to our customers

• Understand our customers' needs and recommend the right products and services to meet them

• Use critical thinking to remain solution-focused and recognize the big picture

• Identify opportunities to help our customers and grow our business

• Receive extensive coaching and training to prepare you to be successful in this role

Qualifications


At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do - helping people is in our DNA. For 200 years we have thought about the future-the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.

Start Date: November 20, 2017

Location

Buffalo Grove, must have reliable transportation, this location is NOT accessible by CTA or Metra

Salary and Benefits


"skills for chicagoland's future" skills for chicagoland's future
Skills for Chicagoland's Future 
Location: Buffalo GroveIL 60089
Document ID: AB052-4US9  
Job Type:  Regular

Job Schedule: Full-time


Posted on: 2018-01-2201/22/2018
2018-02-21