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call center

call center representative Busy ophthalmology practice seeks individual for full-time call center position. Strong phone and verbal communication skills required. Experience with appointment scheduling & insurance verification preferred. Fax resume to 410-939-6555. Havre de Grace MD JN003 Customer Service IND034 Other Great Industries athompson@baltsun.com Read More

Published on: 09/23/2016
Published in: Patuxent Publishing

CUSTOMER SERVICE REPRESENTATIVES

Customer Service Representatives Tuesday, September 27, 2016 10 a.m. to 3 p.m. If you are good with customers and love to talk on the phone, then stop by our Job Fair and find out more. Can't make the Job Fair? Apply online at HR@opticsplanet.com OpticsPlanet, Inc. 3150 Commercial Avenue Northbrook, Illinois 60062 www.opticsplanet.com-careers

Posting provided by: Read More

Published on: 09/22/2016
Published in: Daily Herald

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Production, Retail, Customer Ser

Anderson's Candy Shop

Seasonal Positions at Anderson's Candy Shop

Filling several seasonal positions in areas of production, retail and customer service, and mail room.

Work hours & shifts fall between 7am & 10pm, depending on position.

Anderson's seeks to interview candidates the weeks of Sept. 19 and Sept. 26 and to start new employees in early October.

Seasonal contracts vary in length, some will expire Dec 31, others thru Apr 2017.

Top performing seasonal employees may be invited to stay on as permanent staff.

Candidates should be at least 16 with reliable transportation

To apply immediately, send a resume along with days and hours you are available to work each week to Hiring Manager Katie at AndersonsCandyShop@gmail.com

or visit our location at 10301 N. Main St, Richmond, IL

and fill out an application and availability form.

We will follow up with candidates to set up interviews.
Read More

Published on: 09/02/2016
Published in: Shaw Media

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Referral Services Assistant - AI

Anthem, Inc.

Location: Chicago, IL

Referral Services Assistant - AIM Westchester (120674)

COMPANY DESCRIPTION: Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.

DESCRIPTION/RESPONSIBILITIES: These positions will be located in AIM's Westchester, IL contact center.

Your Talent. Our Vision. At AIM Specialty Health (AIM), a proud member of the Anthem, Inc. family of companies, it's a powerful combination, and the foundation upon which we're creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.

AIM Specialty Health is a specialty benefit management company that helps promote appropriate, safe and affordable healthcare services. For more than 25 years, we have been an innovator, leader and partner to payers and other risk bearing organizations that manage health outcomes and costs. With a suite of solutions, we provide value through clinical appropriateness review, provider collaboration and member engagement. Our solutions focus on today's most complex and costly tests and treatments in radiology, cardiology, oncology, specialty drugs, sleep medicine, and other emerging clinical areas. We design and administer our solutions on behalf of 50 health plans, which support a diverse client base and over 42 million members, and engage with more than 330,000 providers throughout the US to help improve the quality of care and reduce costs.

Reporting to the Nurse Manager, primary duties may include, but are not limited to:

* Processes call outs for approved cases and verbal notification of a denial.

* Contacts physician office, as needed, to obtain demographic information or related information.

* Processes case closure and letter generation (when applicable).

* Enters information and documents communications in system.

* Works closely with the Nursing team to rectify administrative issues for cases based on business rules.

* Reviews case for completeness and follows up for additional information as final quality check to make sure cases are closed within respected time frames.

* Other duties, as assigned.

About AIM Specialty Health

AIM Specialty Health is a specialty benefit management company that helps promote appropriate, safe and affordable healthcare services. For more than 25 years, we have been an innovator, leader and partner to payers and other risk bearing organizations that manage health outcomes and costs. With a suite of solutions, we provide value through clinical appropriateness review, provider collaboration and member engagement. Our solutions focus on today's most complex and costly tests and treatments in radiology, cardiology, oncology, specialty drugs, sleep medicine, and other emerging clinical areas. We design and administer our solutions on behalf of 50 health plans, which support a diverse client base and over 42 million members, and engage with more than 330,000 providers throughout the US to help improve the quality of care and reduce costs.

We maintain offices in Chicago, Deerfield, Schaumburg, and Westchester, IL, as well as Glendale, CA.

AIM's services include:

* Prospective clinical review of outpatient advanced imaging procedures such as CT, MRI, Nuclear Cardiology and PET Scans.

* Clinical review for cardiology and specialty pharmacology products and services.

* Oncology Management programs leveraging AIM's proven specialty benefit platform to drive consistent and effective cancer care through services review along with management of close to 70 oncology drugs.

* Specialty Drugs programs to provide review for over 142 specialty drugs offering providers an automated drug review process through our provider friendly web portal.

* Sleep Management, designed to align the diagnosis and treatment of sleep apnea against clinical guidelines, enhance member access to high value providers and ensure treatment compliance for the dispensing of supplies.

Our programs combine clinical excellence, its innovative technology and a commitment to customer service, ensuring the company's on-going leadership in the rapidly evolving healthcare environment.

AIM is certified by the National Committee for Quality Assurance (NCQA) and has received Full Accreditation for Health Utilization Management from the Utilization Review Accreditation Commission (URAC.)

REQUIRED SKILLS: The qualified candidate will have:

* High school diploma or GED

* Minimum of one year experience in a health care environment; or graduate/recent graduate of a health care curriculum education or any combination of education and experience, which would provide an equivalent background.

* Solid typing skills and familiarity with word processing software

* Demonstrated ability to operate independently, as well as part of a team, and to follow directives.

* Flexibility and be adaptive to change

* Able to work an 8 hour shift between the hours of 10:00am and 8:30pm, local time.

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2014 Diversity Inc. magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=5f3ffd10d59fba029316ac77c939da21

Read More

Posted on: 09/07/2016
Published in: ChicagoJobs.com

Call Center Representatives (Tem

Ascensus

Location: Warwick, RI

Apply here: https://www.applytracking.com/track.aspx/R4E7y

Ascensus College Savings is the leading administrator of 529 college savings plans, dedicated to servicing the needs of its clients, their plans, and millions of families saving for college across the country. We provide a range of service models, from recordkeeping and administration to full-service program management. We have several exciting TEMPORARY opportunities for customer service-oriented individuals to work out of our Warwick, RI office. New Grads are encouraged to apply! Various shifts available - day and evening.

****Temporary Position starts in October and ends in January.****

There is opportunity for potential permanent employment upon assignment completion.

Position Purpose:

Accountable for providing high quality service to 529 plan advisors and investors via phone. Following procedures, this position provides client service to our 529 plans by handling requests from financial advisors, broker/dealers, and account owners seeking information or executing requests on specific accounts, product or plan information, and policies and procedures. Responsible for researching and resolving complex issues in a timely manner to completion.

Essential Duties and Responsibilities:

Training / Job Knowledge:

a. Complete core corporate training and develop solid knowledge of systems.

b. Self-motivation to consistently improve job knowledge to advance service capabilities.

c. Stay up-to-date on 529 and financial services industry knowledge in support of clients.

Productivity/Quality:

a. Meet and/or exceed department standards for productivity and quality; phones and processing.

- Maintain phone availability to callers of 85% daily.

- Maintain call quality of 3 or better (5 point rating scale) in providing service to callers.

- Process financial and non-financial transactions accurately.

- Meet or exceed contractual Service Level Agreements as department in answering calls.

b. Demonstrate flexibility and team-oriented attitude in support of advisor plan business.

- Work overtime as needed during peak volume seasons.

Customer Service:

a. Provide exceptional client service skills to advisor-sold plan clients.

b. Demonstrate strong problem resolution skills.

c. Solid organizational and communication skills with a strong attention to detail.

Workflow/Process Improvement:

a. Demonstrate focus in improving workflows, policies, and procedures.

b. Log and track calls/requests to communicate business trends in servicing clients.

c. Address opportunities to maintain and improve business relationships with clients.

Project Work:

Be a proactive and willing participant in projects aimed at business development.

* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

* The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Additional Responsibilities:

* Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client.

* The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Minimum Requirements:

* Bachelor's Degree or equivalent work experience

* Preferred experience of 1 year of experience in financial service, client or customer service in a professional work environment.

* Series 6 or 7 license preferred.

Ascensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 6 million Americans save for retirement and college.

Ascensus is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Ascensus also takes affirmative action to employ, and advance in employment, qualified women, minorities, and covered veterans. Ascensus also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws

Read More

Posted on: 09/01/2016
Published in: RIjobs.com

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Account Service Representative-C

Boylston Staffing

Location: Canton, MA

Boylston Staffing is looking for a temp-to-hire Account Service Representative for Technology company in Canton. Will take calls from customers ordering products and services. Must have excellent communication skills, follow-thru and attention to detail. Will documents calls into database system, perform research and resolve inquiries. The hours are 8:00am-5:00pm Monday-Friday paying low to mid 30'sK with excellent benefits and growth potential. This is a temporary to hire opportunity.
Read More

Posted on: 08/29/2016
Published in: BostonJobs

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Account Service Representative-C

Boylston Staffing

Location: Canton, MA

Posted on: 09/06/2016
Published in: BostonJobs

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Account Service Representative-C

Boylston Staffing

Location: Canton, MA

Posted on: 09/08/2016
Published in: BostonJobs

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Account Service Representative-C

Boylston Staffing

Location: Canton, MA

Posted on: 09/09/2016
Published in: BostonJobs

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Account Service Representative-C

Boylston Staffing

Location: Canton, MA

Posted on: 09/12/2016
Published in: BostonJobs

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Account Service Representative-C

Boylston Staffing

Location: Canton, MA

Posted on: 09/26/2016
Published in: BostonJobs

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Real Estate Services Assistant-W

Boylston Staffing

Location: Waltham, MA

Boylston Staffing is looking for a Real Estate Services Assistant for a company in Waltham. Will support the Management Team with administrative projects and tasks. Will respond to accounts and co-workers e-mails, deliver reports to clients, research information on the internet and help expand and recruit new accounts. This is a temporary to hire opportunity. Must have a BA/BS with entry level customer service experience. Recent graduates with 6 months - 1 year experience. The hours are 8:30am-5:00pm paying 36K on a permanent basis. RECENT GRADS

Able to work from home 2 days per week when permanent.

Great work environment.
Read More

Posted on: 08/29/2016
Published in: BostonJobs

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Real Estate Services Assistant-W

Boylston Staffing

Location: Waltham, MA

Posted on: 09/08/2016
Published in: BostonJobs

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Real Estate Services Assistant-W

Boylston Staffing

Location: Waltham, MA

Posted on: 09/09/2016
Published in: BostonJobs

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Real Estate Services Assistant-W

Boylston Staffing

Location: Waltham, MA

Posted on: 09/19/2016
Published in: BostonJobs

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Real Estate Services Assistant-W

Boylston Staffing

Location: Waltham, MA

Posted on: 09/22/2016
Published in: BostonJobs

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RECENT GRADS-ENTRY LEVEl-Support

Boylston Staffing

Location: Waltham, MA

Boylston Staffing is looking for a Entry Level Support Specialists for a company in Waltham. Will support the Management Team with administrative projects and tasks. Will respond to accounts and co-workers e-mails, deliver reports to clients, research information on the internet and help expand and recruit new accounts. This is a temporary to hire opportunity. Must have a BA/BS with entry level customer service experience. Recent graduates with 6 months - 1 year experience. The hours are 8:30am-5:00pm paying 36K on a permanent basis. RECENT GRADS

Able to work from home 2 days per week when permanent.

Great work environment.
Read More

Posted on: 09/09/2016
Published in: BostonJobs

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Vendor Manager Specialist-RECENT

Boylston Staffing

Location: Waltham, MA

Boylston Staffing is looking for a Vendor Manager Specialist for a Real Estate Services company in Waltham. Will support the Management Team with administrative projects and tasks. Will respond to accounts and co-workers e-mails, deliver reports to clients, research information on the internet and help expand and recruit new accounts. This is a temporary to hire opportunity. Must have a BA/BS with entry level customer service experience. Recent graduates with 6 months - 1 year experience. The hours are 8:30am-5:00pm paying 36K on a permanent basis. RECENT GRADS

Able to work from home 2 days per week when permanent.

Great work environment.
Read More

Posted on: 09/06/2016
Published in: BostonJobs

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Vendor Manager Specialist-RECENT

Boylston Staffing

Location: Waltham, MA

Posted on: 09/09/2016
Published in: BostonJobs

| Apply

Business Analyst, Information Te

Chicago Zoological Society

Location: Brookfield, IL

The Chicago Zoological Society (CZS) is looking for a Business Analyst to join a solid Information Technology team committed to providing world-class service and support to the Society's staff, members and guests. Since the opening of Brookfield Zoo in 1934, the Society has had an international reputation for cutting-edge animal care and wildlife conservation. The Business Analyst will contribute to the continued success of the Zoo, the Society and the IT Department by working closely with internal partners/departments to improve business processes, translate business needs to technical requirements, perform business needs' analyses and periodic report writing.

This position contributes to the success of the Chicago Zoological Society's mission by reviewing, analyzing and evaluating Society systems and business' needs. Assists in the design and implementation of new systems to parallel overall business strategies. Writes detailed description of business needs, program functions as well as policies and procedures required to develop or modify computer programs.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Regularly engage with CZS departments and their respective stakeholders to review business processes and workflows. Prepare and maintain documentation and analysis of processes, recommending improvements as appropriate. Assist Senior Manager, Business Integration Projects in evaluation of business requests to determine and recommend appropriate solutions for current and future needs.

Create and update reports as departments request and business needs require. Write and update software source code as necessary and appropriate to implement fixes and changes. Plan for, coordinate and update current systems based on security requirements, business needs and/or vendor requirements. Remain up-to-date on developing technologies and current systems' life-cycle plans in order to evaluate and recommend appropriate solutions and/or replacements. Provide second-tier technical support to Information Services staff and internal clients related to the various enterprise applications, databases and systems within the Society. Other related duties as assigned by Senior Manager, Business Integration Projects or Vice President, Information Technology including, but not limited to, reporting immediately to the Vice President, Information Technology and the Vice President of Human Resources any discovery of inappropriate material on any of the Society's electronic or information technology equipment in accordance with Society policies.

Position Requirements and Specifications

POSITION REQUIREMENT AND SPECIFICATIONS:

Bachelor's degree in computer-related or other relevant field, or equivalent combination of training and experience required. Minimum of two years of experience in systems analysis and/or programming fields required. Experience with software development, specifically with the XML, C#, and object oriented programming concepts required. Experience with programming code documentation, including experience with Microsoft Visio or similar software modeling tools required. Must be familiar with relational database concepts and design. Must be able to understand client requirements and business processes and effectively explain technology to non-technical staff. Must be able to perform a variety of complicated tasks and have a high degree of creativity, self-motivation and self-direction with proven ability to work under pressure, prioritize effectively, and meet critical deadlines. Must have good communication skills. Must maintain confidentiality of information and respect client privacy. Must have excellent problem-solving and decision-making skills. Experience and/or ability to work and interact effectively with a diverse, multicultural audience.

A valid driver's license is required on date of hire. If you are an Illinois resident, you must possess a valid Illinois driver's license at the time of hire or must obtain one within 90 days of hire. A valid out-of-state driver's license is required at time of hire if the employee is an out-of-state resident.

DESIRABLE/PREFERRED QUALIFICATIONS:

Experience with Microsoft SQL Server database management tools and Transact-SQL, a plus.

Experience with project planning tools a plus. Multilingual ability, Spanish fluency a plus.

Additional Information
ADDITIONAL INFORMATION:

Incumbent must be able to work non-standard hours, holidays, and weekends as required. Must carry cell phone at all times, be available 24 hours/day, 7 days/week, and respond as required to provide emergency support.

The Chicago Zoological Society is an Equal Opportunity Employer/Affirmative Action Employer - Minorities / Women / Veterans / Disabled. Read More

Posted on: 09/27/2016
Published in: ChicagoJobs.com

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