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Displaying Jobs: 1 through 20 of 621080

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1Customer Service Busy
Location: Columbia, MD 21044
Classified Customer Service Busy property mgmt. co now hiring PT/FT. Send resume to jobs4bch@gmail.com  Read More
Published on: 10/20/2017
Published in: Patuxent Publishing
 
2Customer Support Specialist | PrAgoda Travel Operations USA Inc
Location: Providence, RI 02903
Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com's network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 3,500 professionals, located throughout the world, provides a first-rate reservation service in 40 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

From IT professionals managing hundreds of millions of data points to market managers building relationships with hotels to PR specialists networking with media around the globe, Agoda.com delivers an exciting, fast-paced environment in every one of our 36 locations worldwide.

Our workforce of over 2,000 comprises 64 nationalities, and is truly one of our biggest strengths. We pride ourselves on a dynamic, workplace where creativity thrives and collaboration is key. A positive, enjoyable culture where people work hard but smile often is what keeps our team spirit high, and we encourage communication to be open, frequent, and constructive.

We choose people who are dedicated to making things great, who are able to push boundaries, and who understand that cutting edge products come from cutting edge ideas. Our industry moves fast, and so must we - but we have a great time doing it.

Journey with us.

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit English Customer Support Specialists to be based in our new office in Providence, Rhode Island. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. We would love to hear from you!

Roles & Responsibilities:


* You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
* Professionally handle high volume of inquiries from clients and customers.
* You will be accountable for meeting individual (KPIs) and team goals.
* Understand and deliver business strategies and improve customer services through the execution of self-service.
* Continuously identify work process improvements.
* Communicate to Team Leaders and (or) Manager.
* Perform office-based administrative duties whenever required.
* Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
* Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Qualifications:
We are looking for individuals that have an excellent command of spoken and written English.

Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.


* Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
* Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
* Analytical thinking and high problem-solving skills.
* Stress tolerance and able to work under pressured environment.
* Willing to work in day shift to ensure we have service levels.
* Able to work on public holidays and weekends.
In return, Agoda will:

* Offer an attractive annual salary
* Provide a 5 day working week, any 5 day of the week
* Provide 4 weeks' comprehensive paid training
* Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
* Leadership development
* International relocation opportunities are available!
* Dress code - smart and casual every day!  Read More
Posted on: 10/22/2017
Published in: RIjobs.com
 |  View Company Profile  
3Team Manager Customer Service - Agoda Travel Operations USA Inc
Location: Providence, RI 02903
Overview:

Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?

We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Leader, you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity.

In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team leader of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. Understand the team members' strengths, weaknesses and motivations.

The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team.

You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network.

Roles & Responsibilities:

Your responsibilities include, but not limited to, the following:


* Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met
* Provide constructive feedback - coach, mentor, motivate and evaluate the performance of the team on a regular basis.
* Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success.
* Ensure the proper and effective implementation of new and existing customer service structures & procedures
* Understand & analyze traffic reports, proactively make suggestions for improvement
* Monitor team attendance, document infractions and implement corrective action
* Assist with planning/organizing the proper coverage & align staffing
* Supervise the quality assurance process and related training of staff members to ensure quality customer service.
* Participate in recruitment activities (screening, interviewing)
* Act as a backup of Operations Manager if needed

Qualifications:


* At least 3 years of supervisory/team lead experience in a BPO / contact center environment
* Experience in managing at least a group of 15-20 people in an inbound contact center set up
* Excellent English communication skills (verbal & written).
* Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.
* Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
* Must be able to handle multiple projects and effectively manage different timelines
* Proven experience and knowledge in effective hiring, training, coaching and people management practices
* Experience in managing remote teams is an advantage
* Proficiency in Microsoft products including Word, Excel and PowerPoint

In return, Agoda will:


* Competitive salary
* Young and dynamic multinational team
* Possibility to travel
* Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company
* Continuous learning & development through corporate training programs
* Modern working environment in the heart of the city   Read More
Posted on: 10/22/2017
Published in: RIjobs.com
 |  View Company Profile  
4CSR-Account ManagerCDR Insurance
Location: Waterbury, CT 06705
Classified INSURANCE Looking for an experienced, licensed commerical PNC CSR/account manager for our growing Waterbury agency. The person will be responsible for an alpha split and work in a team environment. Excellent benefits package. Email resumes to dcarrah@cdrinsurance.com  Read More
Published on: 10/20/2017
Published in: Republican-American
 | Apply   
5Citarella Gourmet Market Now HirCitarella
Location: Greenwich, CT 06830
Since 1912, Citarella has been a part of New York. Our name is synonymous with freshness, quality and value. In a city that offers overwhelming variety, we proudly offer the largest selection of fresh seafood & aged prime meats along with prepared foods and gourmet groceries. While growing, we have maintained our commitment to providing the best quality, value and service. Citarella is seeking Part Time Associates to join our team at our Greenwich, CT Store!

Please Stop in and Apply at 600 West Putnam Avenue Greenwich, CT 06830 or forward resumes to jobs@citarella.com

STORE POSITIONS AVAILABLE:

Part-Time Cashiers & Counter Servers

Part-Time Stock & Produce Associates

Cooks & Prep Cooks

Meat Butchers and Counter Associates

Fish Counter Associates

Part-Time Porters & Dishwashers

Wine and Spirits Sales Associate

In return we offer:

Competitive Wages, Medical, Dental, Flexible Spending Accounts - Health, Transit and Dependent Care, Paid Time Off (PTO), Employee Discount and 401K Retirement Savings with Company Match!



TO APPLY:

Stop in at: 600 West Putnam Avenue Greenwich, CT 06830

or forward resumes to jobs@citarella.com

Citarella is an Equal Opportunity Employer (EOE)
  Read More
Posted on: 10/12/2017
Published in: CTjobs.com
 | Apply   
6Desktop Support Specialist (2 poDenison University
Location: Granville, OH 43023
Classified Denison University
Desktop Support Specialist (two positions available)

You are a passionate and disciplined IT professional. A creative problem solver who loves to work with people. When confronted with an issue you don't know how to fix, you see an opportunity to learn...and when your teammates run up against a problem they don't know how to fix, you see an opportunity to teach. You are seeking a job at which you can contribute to something greater than the bottom line, and where the application of your skills can make a lasting impact.

We are the team who wants to hire you.

As Desktop Support Specialist, you will be an integral part of our culture of serving. You will have the opportunity to break outside of your comfort zone, providing daily support to our faculty, staff, and students...and all the computers and devices they use. You will help us make decisions about the future, and we will support your professional development and continuous learning.

You will be a teammate, advisor, and mentor, and we will give you an opportunity to grow.

For a complete description and requirements, and to apply, please visit employment.denison.edu. Position open until filled.

Denison University is an academically rigorous liberal arts college with an increasingly diverse campus community. It offers a competitive salary and a comprehensive benefits package. Denison, located in the village of Granville, 30 minutes from Columbus, Ohio, the state capital, which hosts a wide range of cultural and artistic opportunities. Granville also offers an excellent public school system and easy access to outdoor activities.

To achieve our mission as a liberal arts college, we continually strive to foster a diverse campus community, which recognizes the value of all persons regardless of religion, race, ethnicity, gender, sexual orientation, disability, or socio-economic background. For additional information and resources about diversity at Denison, please see our Diversity Guide. Denison University is an Equal Opportunity Employer.
PI99549400

Apply Here  Read More
Published on: 10/22/2017
Published in: DiverseJobs
Apply    
7Network AdministratorJudge Rotenberg Educational Center, Inc.
Location: Canton, MA 02021
Network Administrator

Private school in Canton MA. Looking for a Network Administrator.

Summary

Responsible for the design, installation and support of JRC networks and computer systems. This includes LAN, WANs, internet, VPNs, DVR systems, telecom and Wifi, plus many other network components for our main education facilities and residences.

Primary Responsibilities

* Install & maintain all corporate network hardware and software

* Analyze, isolate and troubleshoot network related issues

* Maintain network performance through monitoring and performance tuning

* Determine network and system requirements/capabilities

* Ensure network connectivity throughout infrastructure

* Router and switch administration, configuration and protocols

* Create, troubleshoot and test all VPN tunnel connectivity and traffic

* Corporate Firewall configuration and maintenance

* Handle all PBX and phone related issues

* Manage security solutions, including firewall, anti-virus and intrusion detection

* Responsible for network DVR (digital video recording) environment

* Define network policies and procedures

* Protect organization information throughout network via FW

* Suggest network upgrades by evaluating and testing with products and vendors

Network Administrator Skills and Qualifications

* Must understand network protocols and be able to manage Cisco gear (port configuration, spanning tree, routing, etc.…) while having VLAN experience and the ability to troubleshoot/solve network issues.

* Network design and implementation skills are required.

* Ability to communicate technical issues effectively in person and work in conjunction with system administrator and help desk team.

* Knowledge of routers, switches, firewalls and network standards.

* Self-motivated with proven ability to prioritize tasks.

* Working technical knowledge of current network hardware, software, tools, protocols and standards.

Excellent benefits

EOE/AA

For Immediate consideration, please send resume to r.duquette@judgerc.org

or call Robert Duquette at 781-828-2202 ext. 2201
  Read More
Posted on: 10/09/2017
Published in: BostonJobs
 |  View Company Profile  | Apply   
8Network AdministratorJudge Rotenberg Educational Center, Inc.
Location: Canton, MA 02021
Network Administrator

Private school in Canton MA. Looking for a Network Administrator.

Summary

Responsible for the design, installation and support of JRC networks and computer systems. This includes LAN, WANs, internet, VPNs, DVR systems, telecom and Wifi, plus many other network components for our main education facilities and residences.

Primary Responsibilities

* Install & maintain all corporate network hardware and software

* Analyze, isolate and troubleshoot network related issues

* Maintain network performance through monitoring and performance tuning

* Determine network and system requirements/capabilities

* Ensure network connectivity throughout infrastructure

* Router and switch administration, configuration and protocols

* Create, troubleshoot and test all VPN tunnel connectivity and traffic

* Corporate Firewall configuration and maintenance

* Handle all PBX and phone related issues

* Manage security solutions, including firewall, anti-virus and intrusion detection

* Responsible for network DVR (digital video recording) environment

* Define network policies and procedures

* Protect organization information throughout network via FW

* Suggest network upgrades by evaluating and testing with products and vendors

Network Administrator Skills and Qualifications

* Must understand network protocols and be able to manage Cisco gear (port configuration, spanning tree, routing, etc.…) while having VLAN experience and the ability to troubleshoot/solve network issues.

* Network design and implementation skills are required.

* Ability to communicate technical issues effectively in person and work in conjunction with system administrator and help desk team.

* Knowledge of routers, switches, firewalls and network standards.

* Self-motivated with proven ability to prioritize tasks.

* Working technical knowledge of current network hardware, software, tools, protocols and standards.

Excellent benefits

EOE/AA

For Immediate consideration, please send resume to r.duquette@judgerc.org

or call Robert Duquette at 781-828-2202 ext. 2201
  Read More
Posted on: 10/03/2017
Published in: RIjobs.com
 |  View Company Profile  | Apply   
9Medical Assistant - full timeMiddlesex Gastroenterology Associates
Location: Middletown, CT 06457
Middlesex Gastroenterology Associates (MGA) is a team of board certified physicians specializing in the diagnosis and management of various digestive and liver diseases.

Our state-of-the-art facilities are designed to provide our patients with treatment options tailored to meet their needs and comfort. Our mission is to deliver compassionate, high quality care.

We are currently seeking a full time Medical Assistant to join our team for our fast paced medical practice. Certification and previous experience in a medical office is preferred. Individual must be detail oriented and able to multitask, communicate effectively and have excellent computer and organizational skills. Must have experience with electronic medical records. Must be willing to travel to other offices.

Please submit resume with cover letter including salary requirements to: jobs@middlesexgastro.com or by fax at 860-344-5995 to the attention of Julie Morris.



EOE


  Read More
Posted on: 10/20/2017
Published in: CTjobs.com
 | Apply   
10Customer ServiceMILLER OIL CO.
Location: Enfield, CT 06082
Classified Customer Service Representative Part time for fuel oil company. Motivated and organized. Apply to miller.oil@sbcglobal.net  Read More
Published on: 09/26/2017
Published in: The Journal Inquirer
 | Apply   
11Manufacturing CSRNE Die Co Inc
Location: Waterbury, CT 06708
Classified Customer Service Representative needed for local company. Strong computer exp required. Email resume to: ne.die.co@snet.net or apply in person:New England Die Co., Inc. 48 Ford Avenue Waterbury, CT 06708.  Read More
Published on: 10/06/2017
Published in: Republican-American
 | Apply   
12Inside Sales and Customer ServicPolylok
Location: Wallingford, CT 06492
Inside Sales and Customer Service Associate to work in a clean, fast paced smoke-free, team environment. Previous sales experience is not a must but preferred. Benefits including health and 401k and incentive bonus plan after a successful three month trial. Hours, 8:30 - 5, Starting at $12.00 /hr. Room for advancement.
  Read More
Posted on: 10/02/2017
Published in: CTjobs.com
 | Apply   
13DISTRIBUTION ASSISTANTREPUBLICAN-AMERICAN
Location: Southbury, CT 06488
Classified 
Part Time DISTRIBUTION ASSISTANT Southbury Area Manage distribution of newspapers to our readers; route delivery; customer service; collections; and carrier service. Up to 25 hours per week, 7am.-noon Monday-Friday 1 Sunday a month Own vehicle required $10.50 per hour starting pay plus mileage. We offer 401(k) and paid vacation to eligible part time employees. To apply: Email: ra-hr@rep-am.com (Subject line must include: Distribution Assist) Fax: 203-573-9432 Mail: Republican-American ATTN: Human Resources 389 Meadow St. Waterbury, CT 06702 Equal Opportunity Employer  Read More
Published on: 10/14/2017
Published in: Republican-American
 | Apply   
14DISTRIBUTION ASSISTANTREPUBLICAN-AMERICAN
Location: Torrington, CT 06790
Classified 
Part Time DISTRIBUTION ASSISTANT Torrington Area Manage distribution of newspapers to our readers; route delivery; customer service; collections; and carrier service. Up to 25 hours per week, 7am.-noon Monday-Friday 1 Sunday a month Own vehicle required $12.00 per hour starting pay plus mileage. We offer 401(k) and paid vacation to eligible part time employees. To apply: Email: ra-hr@rep-am.com (Subject line must include: Distribution Assist 9-26) Fax: 203-573-9432 Mail: Republican-American ATTN: Human Resources 389 Meadow St. Waterbury, CT 06702 Equal Opportunity Employer  Read More
Published on: 09/27/2017
Published in: Republican-American
 | Apply   
15HousekeeperSeymour Housing Authority
Location: Seymour, CT 06483
Our assisted living community needs a dynamic part-time housekeeper to provide quality housekeeping services on Tuesdays and Wednesdays from 9am-4pm and on other days as needed. This person will be responsible for cleaning within elderly residents' apartments and throughout the common areas of the community. Candidates must have strong communication, organizational, and time management skills, as well as a high school diploma or equivalent and two years' previous cleaning experience. Previous experience working with elderly residents is preferred.



The Seymour Housing Authority is an equal opportunity employer and provides a drug free work place.



Send cover letter and resume via fax or email to:

Donna DeSantis, Deputy Director

Seymour Housing Authority

Fax: (203) 888-1836

Email: ddesantis@seymourhousing.org
  Read More
Posted on: 09/29/2017
Published in: CTjobs.com
 | Apply   
16Account Representative (1st PartSkills for Chicagoland's Future
Location: Chicago, IL 60601
Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

About the Hiring Company

Harris and Harris is an accounts receivable management organization with over 45 years of experience. At Harris and Harris, the mission is to provide outstanding accounts receivable services with the understanding that our reputation, and that of our clients', is more important than collecting any one account.

Location

Chicago, IL (Loop) - It is accessible by public transportation in the area.

Job Description

* Handle an average of 200 inbound and outbound calls from utilities account holders with outstanding balances

* Deliver high quality customer service, respect and professionalism in each call according to the client's specifications

* Be able to give clear directions to account holders on how to resolve their outstanding balances

* Offer payment options to the delinquent account holder, if they cannot pay the outstanding balance in full, and negotiate to the best resolution for the client and company

* Communicate information correctly and enter data accurately

* Process payments using check by phone, credit/debit cards, or Western Union

* Follow up with account holders on established payment plans

* Document all collection activities in the utility client's system

* Keep sensitive information confidential

Requirements

* 2+ years of customer service experience in a call center environment preferred

* 1 st party collections experience is desired

* Exposure with utility accounts is preferred

* Must be able to maintain composure on difficult calls and recognize when to escalate the call to a supervisor

* Understand the importance of attention to detail

* Must possess high quality customer service skills

* Must have a professional and ethical communication style

* Must be personally motivated and goal-driven

* Able to work in a fast-paced environment

* Must have intermediate-level computer skills and knowledge

* Ability to toggle between multiple computer systems and screens while speaking with customers.

* Experience with CUBS (Columbia Ultimate Business Systems) is a plus!

* Professional bilingual skills preferred (Fluent in English and 1 other language)

* High School Diploma or GED Equivalent

Schedule

Must be able to work full-time from 7:30 am to 4:30 pm, Monday - Friday and NO weekends!

Compensation

$14/hr.

Benefits

Yes -Full Benefits Package  Read More
Posted on: 10/22/2017
Published in: ChicagoJobs.com
 |  View Company Profile  
17Client Care Technician - LifeWatSkills for Chicagoland's Future
Location: Des Plaines, IL 60018
Bring your customer service, product support, and communication skills to the Client Care Center Technician position with LifeWatch! In this call center role, you will provide technical support to patients by helping them resolve issues with their devices. LifeWatch offers a competitive compensation and benefits package, great location just off the Metra and CTA Blue Line, and training and development programs just for you!

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

Hiring Company: LifeWatch

Since 1993, LifeWatch has provided healthcare providers with comprehensive remote cardiac monitoring diagnostic services that allow timely access to patient arrhythmia data and facilitate better collaboration and earlier intervention of health events. LifeWatch services can interface with EMR systems to facilitate the exchange of patient data and help improve remote monitoring management. LifeWatch is Joint Commission accredited and has maintained 95% patient satisfaction for its services.

Our three 24/7 monitoring centers provide timely delivery of diagnostic reports during and following a patients monitoring session. LifeWatch is at the forefront of remote cardiac monitoring technologies and services for the detection of Atrial Fibrillation (AFIB), and other heart rhythm disorders.

Job Summary :

The Client Care Center Technician is responsible for providing technical support to patients, clinical staff and others regarding LifeWatch devices. He/she will identify problems, troubleshoot, and provide advice to product users as well as coordinate with other departments to resolve problems. The essential functions of this role will specifically revolve around identifying hardware/software needs to resolve problems, assist the user in understanding and application of the ACT monitoring system via the telephone, and provide remote support of Windows mobile devices and mobile applications as related to the ACT monitoring system. The incumbent will respond to customer inquiries in analyzing complaints, diagnosing probable causes, systematically eliminating alternatives, provide troubleshooting solutions; educating patients as appropriate and follow-up as necessary.

The hours for this position are 3:30 PM-12 AM and every other weekend .

Responsibilities:


* Provide customer product support and technical issue resolution via phone
* Resolve problem(s) over the phone by instructing/guiding customers through detailed corrective actions.
* Follow up with customers when necessary to confirm resolution of problems
* Respond to customer support requests with a sense of urgency and professionalism
* Ask questions to determine nature of problem and follow through with troubleshooting process
* Diagnose technical problems and instruct end-users through appropriate maintenance or troubleshooting procedures
* Communicate issues with team members and escalate appropriately; serve as an internal resource to assist sales representatives and internal staff when necessary
* Proactively identify and report potential problems or issues to supervisor and management
* Document all patient and device related complaints electronically into CRM
* Work cross-functionally to support organizational goals

Qualifications:


* High School Diploma or General Educational Development (GED) required
* One to two (1 to 2) years of customer service and/or product support experience, preferably in a call center environment; phone-based support skills preferred
* Strong attention to detail, time management and decision-making skills
* Ability to thrive in a high-volume, fast paced and dynamic call center environment
* Ability to exercise sound judgement when dealing with ambiguous and challenging situations
* Capable of working independently and able to prioritize work activities and use time efficiently
* Proficient in Microsoft Word, PowerPoint and Excel
* Must be able to use discretion and convey sensitive information in a strict confidential environment
* Strong commitment to outstanding customer service
* Ability to work a flexible schedule (including every other weekend) is required
* Ability to apply knowledge from various disciplines, and provide directions that lead to solutions
* Ability and aptitude to determine methods to resolve customer concerns and issues in real-time
* Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
* Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
* Ability to investigate, understand, and explain technical concepts to technical and non-technical individuals

Location : 10255 West Higgins Road, Rosemont, IL 60018

Employment : Full-time, permanent

Schedule : 3:30 PM-12 AM and every other weekend  Read More
Posted on: 10/22/2017
Published in: ChicagoJobs.com
 |  View Company Profile  
18Collections Account RepresentatiSkills for Chicagoland's Future
Location: Chicago, IL 60601
Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

About the Hiring Company

Harris and Harris is an accounts receivable management organization with over 45 years of experience. At Harris and Harris, the mission is to provide outstanding accounts receivable services with the understanding that our reputation, and that of our clients', is more important than collecting any one account.

Location

Chicago, IL (Loop) - It is accessible by public transportation in the area.

Job Description

* Contact delinquent account holders from across the country by telephone and request payment of the outstanding balance in full

* Create alternative payment plans for the delinquent account holder, if they cannot pay the outstanding balance in full; negotiate to the best resolution for the client and company

* Process payments using check by phone, credit/debit cards, or Western Union

* Make an average of 200 outbound calls a day

* Follow up with account holders on established payment plans

* Document all collection activities

Qualifications

* Recommend what further action should be taken for account holders who default on their payment plans

* Treat each account holder with respect and professionalism

Schedule

Must be able to work 4 days a week from 8:00am-5:00pm and 1 late night from 11:00-8:00pm or 12:00-9:00pm. Also must be able to work 2 Saturdays a month from 8:00-12:00pm.

Compensation

$12-$13/hr. + Uncapped Commission ($1,000-$1,500)

Requirements

* Minimum 2 - 3 years of customer service experience; preferably in a call center environment

* At least 2 years of 3rd party collections experience

* Trained in FDCPA and/or HIPPA (for healthcare only)

* Must be able to work full-time with a minimum of 1 late night per week and 2 Saturdays per month

* Utilize good problem solving skills

* Able to maintain composure on difficult calls and recognize the need to escalate the call to a supervisor immediately

* Understand the importance of attention to detail

* Must possess high quality customer service skills

* Must have a professional and ethical communication style

* Must be personally motivated and goal-driven

* Able to work in a fast-paced environment

* Must have intermediate computer skills and knowledge

* Ability to toggle between multiple computer systems and screens while speaking with customers.

* Experience with CUBS (Columbia Ultimate Business Systems) is a plus!

* Professional bilingual skills preferred (Fluent in English and 1 other language)  Read More
Posted on: 10/22/2017
Published in: ChicagoJobs.com
 |  View Company Profile  
19Contact Center Rep ISkills for Chicagoland's Future
Location: Des Plaines, IL 60018
Provide excellent customer service to patients and work collaboratively with other staff in a call center environment.

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

Hiring company: Confidential

Employer is one of the largest health systems in Illinois. It is one of Chicagoland's largest employers, with more the 35,000 associates, and is recognized among the best places to work in Illinois and the Chicago Tribune's Top Workplaces. Their mission is "to serve the health needs of individuals, families and communities through a wholistic philosophy rooted in our fundamental understanding of human beings as created in the image of God."

Location : Rosemont, IL

Status: Full-Time

Job Description:

This position is responsible for fielding and resolving telephone calls and other contact methods in the Patient Contact Center. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of patients, and working collaboratively with other contact center staff to achieve quality and performance standards.

Requirements:


* High School diploma.
* 1 to 2 years previous experience in a contact center or similar patient/customer service environment.
* Type 30 to 40 wpm.
* Excellent communication skills.
* Ability to handle a high call volume environment while maintaining high performance.
* Willingness to work flexible hours.
* Basic computer skills with experience in Microsoft Word and Excel preferred.
* Medical terminology knowledge helpful.
  Read More
Posted on: 10/22/2017
Published in: ChicagoJobs.com
 |  View Company Profile  
20Customer Service - Collections ASkills for Chicagoland's Future
Location: Chicago, IL 60601
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Hiring Company

Linebarger Goggan Blair & Sampson , LLP is a national law firm with a practice dedicated to the collection of delinquent accounts receivable for government.

For over 40 years now, Linebarger Goggan has been providing customized collection programs for its public sector clientele. Their services allow our clients to spend more of their time and limited resources on providing the core services their constituents expect, while avoiding unnecessary tax increases and cuts to essential public services. .

Location

Chicago, IL (Willis Tower) - It is accessible by public transportation.

Job Description

As a Collection Account Representative you are a main point of contact for customers. We are looking for highly motivated team players, who must be able to comprehend and handle complex work assignments, possess strong organizational skills, have exceptional multi-tasking and problem-solving skills. Additionally, excellent communication skills are a must.

Responsibilities


* Contact delinquent account holders from across the country by telephone and request payment of the outstanding balance in full
* Create alternative payment plans for the delinquent account holder, if they cannot pay the outstanding balance in full; negotiate to the best resolution for the client and company
* Process payments using check by phone, credit/debit cards, or Western Union
* Make an average of 200 outbound calls a day
* Follow up with account holders on established payment plans
* Document all collection activities
* Recommend what further action should be taken for account holders who default on their payment plans
* Treat each account holder with respect and professionalism

Qualifications & Requirements


* Customer service experience; preferably in a call center environment
* 1 st or 3 rd party collections experience is favorable
* Utilize good problem solving skills
* Able to maintain composure on difficult calls and recognize the need to escalate the call to a supervisor immediately
* Understand the importance of attention to detail
* Must possess high quality customer service skills
* Must have a professional and ethical communication style
* Must be personally motivated and goal-driven
* Able to work in a fast-paced environment
* Must have intermediate computer skills and knowledge
* Ability to toggle between multiple computer systems and screens while speaking with customers.
* Experience with CUBS (Columbia Ultimate Business Systems) is a plus!
* Professional bilingual skills preferred (Fluent in English and 1 other language)

Schedule

This position will require an open availability-Monday through Friday (8am-7pm) and Saturday (8am-12pm).

Compensation

$28K + Uncapped commission (Avg. $1,000)

Benefits

Yes -Full Benefits Package  Read More
Posted on: 10/22/2017
Published in: ChicagoJobs.com
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